Frequently Asked Questions

To create an account, click on the "Sign Up" button in the top-right corner of the homepage. Fill in your details including your name, email address, and a secure password. You can also sign up using your Google or Facebook account for a quicker registration process.

We recommend using a strong password that includes a combination of uppercase and lowercase letters, numbers, and special characters. Your account will be activated immediately, and you can start participating in quizzes right away.

If you encounter any issues during registration, please make sure:

• Your email address is valid and not already registered
• Your password meets our minimum security requirements (at least 8 characters)
• You've accepted our Terms of Service and Privacy Policy

If you've forgotten your password, click on the "Login" button, then select "Forgot Password?" link below the login form. Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Important points to note about password reset:

• Password reset links are valid for 24 hours only
• Check your spam/junk folder if you don't see the email in your inbox
• Your new password must be different from your last 3 passwords
• If you don't receive the reset email within 15 minutes, you can request another one

If you still can't access your account, please contact our support team for further assistance.

Yes, you can update your profile information by going to "My Account" and then "Edit Profile." You can change your username, but please note that your email address can only be changed by contacting our support team for security reasons.

When changing your username:

• Your new username must be unique
• It cannot contain special characters except underscores and periods
• You can only change your username once every 30 days
• Your previous quiz records and points will remain linked to your account

For email address changes, we'll need to verify your identity through a secure process. Please contact our support team with your request, and they'll guide you through the necessary steps.

To delete your account, go to "My Account" > "Settings" > "Delete Account." Please note that account deletion is permanent and you will lose all your quiz history, points, and any unclaimed prizes. If you have any pending withdrawals, please complete those before deleting your account.

Before deleting your account:

• Withdraw any remaining balance in your wallet
• Download or export any quiz records you want to keep
• Redeem any unused vouchers or rewards

After requesting account deletion, you'll receive a confirmation email. You'll need to click the verification link to confirm your decision. The account deletion process takes up to 30 days to complete, during which you can still reactivate your account by logging in.

Your public profile shows information that is visible to other QuizMaster users. This includes:

• Your username
• Profile picture
• Quiz achievements and badges
• Your position on public leaderboards
• Total number of quizzes participated in
• Account level and experience points

Private information such as your email address, full name, payment details, and quiz history is never shared publicly. You can customize your privacy settings by going to "My Account" > "Privacy Settings" to control what information is visible to other users.

To update your payment information:

1. Go to "My Account" > "Wallet" > "Payment Methods"
2. Select "Add New" to add a new payment method or "Edit" to modify an existing one
3. Enter your bank account details, UPI ID, or digital wallet information
4. Verify the payment method if required

For security reasons, any changes to payment information may require additional verification. This could include:

• Verification code sent to your registered mobile number
• Small test transaction to verify bank account details
• Verification of identity documents for large withdrawal amounts

We recommend keeping your payment information up-to-date to avoid delays in prize distributions.

Two-factor authentication adds an extra layer of security to your account. To enable 2FA:

1. Go to "My Account" > "Security" > "Two-Factor Authentication"
2. Choose your preferred 2FA method:
   • SMS verification (receive codes via text message)
   • Authenticator app (Google Authenticator, Microsoft Authenticator, etc.)
   • Email verification (receive codes via email)
3. Follow the on-screen instructions to complete the setup
4. Save the backup codes provided in a secure location

Once 2FA is enabled, you'll need to enter a verification code in addition to your password when logging in from a new device or browser. This significantly improves your account security and protects against unauthorized access.

Participating in a quiz is simple! Follow these steps:

1. Log in to your account
2. Navigate to the "Quizzes" section on the homepage or through the main menu
3. Browse available quizzes by category, difficulty level, or prize value
4. Click on any quiz that interests you to view details
5. Review the quiz information (time limit, number of questions, entry fee if any)
6. Click "Start Quiz" when you're ready to begin

Before starting a quiz, make sure you:

• Have a stable internet connection
• Have enough uninterrupted time to complete the quiz
• Have sufficient points/credits if the quiz requires an entry fee
• Understand the quiz rules and scoring system

Some quizzes are scheduled for specific times, while others are available on-demand. Check the quiz details for specific timing information.

Our scoring system takes multiple factors into account:

• Correctness: Each correct answer earns you base points (typically 10 points per question, but this may vary by quiz)
• Time bonus: The faster you answer, the more bonus points you can earn (up to 5 additional points per question)
• Streak bonus: Answering multiple questions correctly in a row builds a streak multiplier (up to 2x for 5+ consecutive correct answers)
• Difficulty modifier: More difficult questions are worth more points
• Quiz completion bonus: Completing the entire quiz awards additional bonus points (typically 10-25% of total quiz points)

Incorrect answers typically don't deduct points, but some competitive quizzes may have negative scoring for wrong answers. The specific scoring rules are always displayed before you start a quiz.

Your final score determines your placement on the leaderboard and eligibility for prizes. Ties are broken based on the time taken to complete the quiz.

Most timed quizzes cannot be paused once started. The timer will continue running even if you navigate away from the page or experience internet connectivity issues.

However, there are a few exceptions:

• Practice quizzes: These can usually be paused and resumed later
• Learning quizzes: Educational quizzes often have a pause feature
• Multi-day events: Longer quiz competitions may allow you to save your progress and return

If you experience technical difficulties during a quiz, our system automatically records your progress up to that point. In case of severe technical issues, contact our support team immediately with details of the problem, and they may be able to help you resume the quiz or reset your attempt.

We recommend ensuring you have a stable internet connection and enough uninterrupted time before starting competitive quizzes.

Quiz winners are determined based on the following criteria:

1. Highest score: The participant with the highest total points wins
2. Time tiebreaker: If multiple participants have the same score, the one who completed the quiz faster wins
3. Accuracy tiebreaker: If both score and time are equal, the participant with higher accuracy percentage wins

For tournaments and multi-round competitions, winners progress through elimination rounds until the final winners are determined. The specific rules for each competition are always clearly displayed before you enter.

Prize distribution varies by quiz type:

• Fixed prize quizzes: Predetermined prizes for top positions (1st, 2nd, 3rd place)
• Proportional prize quizzes: Prizes distributed proportionally among top performers
• Threshold quizzes: All participants who score above a certain threshold receive prizes

Results are typically announced immediately after all participants complete the quiz or after the quiz deadline has passed.

Yes, we offer several different types of quizzes to suit various preferences and learning styles:

• Multiple choice: Choose from several possible answers (most common format)
• True/False: Determine whether statements are correct or incorrect
• Fill-in-the-blank: Type in the missing word or phrase
• Matching: Match items from two columns
• Picture quizzes: Identify images or answer questions based on pictures
• Audio quizzes: Answer questions based on audio clips
• Video quizzes: Answer questions based on video content
• Timed challenges: Answer as many questions as possible within a time limit
• Daily quizzes: Short daily challenges with rotating topics
• Tournament quizzes: Multi-round elimination competitions

Additionally, quizzes are categorized by subject (science, history, pop culture, etc.), difficulty level (beginner to expert), and prize value (practice, low-stake, high-stake). Check the "Browse Quizzes" section to filter and find quizzes that match your interests.

Yes, users can create custom quizzes! To create your own quiz:

1. Go to "My Account" > "Create Quiz"
2. Choose a quiz title, category, and difficulty level
3. Set the quiz parameters (time limit, passing score, etc.)
4. Add questions one by one, with options for multiple choice, true/false, etc.
5. Upload any media (images, audio, video) for your questions
6. Set the correct answers and point values
7. Preview your quiz and make any necessary adjustments
8. Submit for review (required for public quizzes)

Your quiz creation options depend on your account level:

• Free users: Can create private quizzes for personal use or to share with friends
• Premium users: Can create public quizzes and earn royalties when others take their quizzes
• Verified creators: Can create prize-awarding quizzes and sponsored content

All public quizzes go through a review process to ensure quality and appropriateness before becoming available to the community. This typically takes 1-3 business days.

Our platform features multiple types of leaderboards to showcase achievement:

• Quiz-specific leaderboards: Show top performers for individual quizzes
• Daily leaderboards: Reset every 24 hours, showing top scorers for the day
• Weekly leaderboards: Show cumulative performance over the past week
• Monthly leaderboards: Track the most successful participants each month
• All-time leaderboards: Display the highest-achieving users since the platform launched
• Category leaderboards: Show top performers in specific subject areas
• Regional leaderboards: Compare your performance with others in your region

Leaderboard rankings are determined primarily by total points earned, with time and accuracy used as tiebreakers. Some leaderboards may use different metrics such as number of quizzes completed, accuracy percentage, or streak records.

Many leaderboards have associated rewards, including badges, profile achievements, bonus points, and sometimes monetary prizes for top positions. Leaderboard rewards are updated at the end of each period (daily, weekly, monthly).

You can view your current rankings across all leaderboards in the "My Stats" section of your profile.

If you lose internet connection during a quiz:

1. Our system automatically saves your progress up to the last question you answered
2. A temporary local copy of your quiz is stored in your browser's cache
3. Once your connection is restored, the system will attempt to sync your progress
4. If successful, you can continue from where you left off (though the timer will have continued running)

For brief connection interruptions (less than 30 seconds), the experience should be nearly seamless. For longer outages:

• Practice quizzes: You can usually resume without penalties
• Competitive quizzes: Your quiz may be marked as incomplete if the disconnection exceeds the allowed time limit
• Prize quizzes: You may need to contact support for resolution if a significant disruption occurs

To minimize the risk of connection issues, we recommend:

• Using a stable Wi-Fi connection rather than mobile data when possible
• Closing unnecessary applications and browser tabs
• Ensuring your device has sufficient battery life or is plugged in
• Having a backup connection method available for important quizzes

If you experience persistent technical issues, please contact our support team with details of the problem.

Claiming your prizes is a straightforward process:

1. Notification: When you win a prize, you'll receive an automatic notification via email and in your account notifications
2. Claim button: Log in to your account and navigate to "My Rewards" > "Pending Prizes" to find a "Claim Prize" button next to each available prize
3. Verification: For first-time prize winners or high-value prizes, you may need to complete a verification process, which can include:
   • Confirming your identity with a government-issued ID
   • Providing proof of address (utility bill, bank statement, etc.)
   • Verifying your phone number through a confirmation code
4. Payment method selection: Choose how you'd like to receive your prize (PayPal, bank transfer, gift card, or site credit)
5. Processing period: After successful claim submission, prizes are typically processed within:
   • Site credit: Immediate
   • Digital gift cards: 1-2 business days
   • PayPal transfers: 1-3 business days
   • Bank transfers: 3-5 business days
   • Physical prizes: 1-4 weeks for shipping

Note that unclaimed prizes expire after 90 days, so be sure to claim them promptly. For prizes over $600 (USD or equivalent), additional tax forms may be required in accordance with local regulations.

If you experience any issues claiming your prize, contact our support team through the "Help" section of your account.

Our platform offers various types of prizes across different quiz categories:

• Cash prizes: Direct monetary rewards sent through PayPal or bank transfer
• Site credit: Virtual currency that can be used for premium quizzes, entry fees, or subscriptions
• Gift cards: Digital codes for popular retailers, restaurants, and online services
• Physical merchandise: Products including electronics, books, and branded items
• Experience prizes: Event tickets, online courses, or subscriptions to services
• NFTs and digital collectibles: Limited edition digital items (available in select regions)

Prize values range from small rewards (typically $5-25 USD equivalent) for daily quizzes to substantial prizes (up to several thousand dollars) for major tournaments and championship events.

The specific prizes available for each quiz are always displayed before you enter, along with the odds of winning if applicable. Some quizzes guarantee prizes to top performers, while others operate as sweepstakes where participation gives you a chance to win.

Premium members receive enhanced prize opportunities, including exclusive competitions and bonus prize multipliers.

Yes, prize winnings may be subject to taxes depending on your location and the value of prizes received:

• United States: For US residents, prizes valued at $600 or more in a calendar year require us to issue a 1099-MISC form. We'll collect your tax information (including Social Security Number) during the verification process. You're responsible for reporting all prize income on your tax returns, regardless of value.
• International winners: Tax requirements vary by country. In some cases, we may be required to withhold a percentage of winnings for tax purposes before disbursement. We recommend consulting with a local tax professional regarding your obligations.
• Non-cash prizes: For merchandise, experiences, or other non-cash prizes, the fair market value is considered taxable income in most jurisdictions.

Important tax considerations:

• We provide an annual summary of all your winnings for tax purposes
• Site credit and virtual currency prizes may have different tax treatment
• Some countries have tax-free thresholds for prizes and sweepstakes winnings
• You may be able to offset some winnings with entry fees paid, depending on local tax laws

This information is provided as general guidance only and does not constitute tax advice. We strongly recommend consulting with a qualified tax professional regarding your specific situation.

We accept a variety of payment methods for subscriptions, quiz entry fees, and credit purchases:

Major Credit/Debit Cards:

• Visa
• Mastercard
• American Express
• Discover

Digital Payment Services:

• PayPal
• Venmo (US only)
• Apple Pay
• Google Pay

Other Payment Options:

• Bank transfer/ACH (for subscriptions only)
• Cryptocurrency (Bitcoin, Ethereum, USDC)
• Gift cards and prepaid cards
• Mobile carrier billing (selected regions)

All transactions are processed securely using industry-standard encryption. Your payment information is never stored on our servers; instead, we use trusted third-party payment processors that comply with PCI DSS standards.

Payment methods may vary by region, and some methods may incur additional processing fees. These fees will always be clearly displayed before you complete your purchase.

You can easily track all your earnings through your account dashboard:

1. Log in to your account
2. Navigate to "My Account" > "Earnings & Rewards"
3. View your comprehensive earnings dashboard

In the earnings dashboard, you'll find:

• Earnings summary: Total lifetime earnings, current calendar year earnings, and available balance
• Pending prizes: Prizes you've won but haven't claimed yet, with expiration dates
• Processing payouts: Prizes you've claimed that are in the disbursement process
• Payment history: Complete record of all previous payouts with dates, amounts, and methods
• Earnings by quiz: Breakdown of earnings by individual quiz or tournament
• Site credit balance: Current balance and transaction history of your site credit
• Tax documents: Access to any tax forms we've issued for your winnings

You can export your earnings data as CSV or PDF for your records at any time. The system also allows you to set earning goals and provides analytics on your quiz performance relative to earnings.

For premium users, we offer additional features including earnings projections, competitive analysis, and personalized recommendations for maximizing prize opportunities.

Site credit is our platform's virtual currency that you can earn and use in various ways:

How to earn site credit:

• Winning quizzes and tournaments
• Daily login bonuses
• Referring friends to the platform
• Creating popular quizzes that others play
• Participating in special promotions
• Converting cash prizes to site credit (with bonus incentives)
• Purchasing directly with real money

Ways to use site credit:

• Pay entry fees for premium quizzes
• Purchase subscription tiers
• Buy special power-ups and quiz advantages
• Enter drawings for exclusive prizes
• Customize your profile with premium features
• Gifting credit to friends
• Donation to charity partners (with matching contributions from us)

Important site credit policies:

• Site credit has no cash value and cannot be transferred to real money
• Credit expires after 12 months of account inactivity
• Purchased credit never expires
• Promotional credit may have specific expiration dates (always clearly marked)
• The exchange rate for purchased credit is 100 credits = $1 USD
• Bulk purchase bonuses may apply (e.g., buy 1000 credits, get 100 free)

You can check your current site credit balance at any time in your account dashboard under "My Wallet."

In the rare event that a specific prize is temporarily out of stock or unavailable:

1. You'll be notified immediately when attempting to claim the prize
2. We'll offer you the following options:
   • Wait for restocking: We'll notify you when the item is available again (typically within 2-4 weeks)
   • Select an alternative prize: Choose from available prizes of equal or greater value
   • Cash equivalent: Receive the monetary value of the prize instead
   • Site credit with bonus: Convert the prize to site credit with a 10-25% bonus value added
3. Your prize claim will remain valid until you make a selection
4. For limited edition items that cannot be restocked, we'll always offer comparable alternatives

For physical merchandise, we maintain relationships with multiple suppliers to minimize stockouts. However, supply chain issues, manufacturing delays, or unexpectedly high demand can occasionally lead to temporary unavailability.

If you've selected to wait for restocking but change your mind, you can log back into your account and modify your selection at any time before the item ships.

We're committed to providing a fair resolution in any prize fulfillment situation. If you're ever dissatisfied with the options provided, please contact our support team for assistance.

There are certain limitations on prize winnings that vary based on account type, region, and other factors:

Standard accounts have these typical limits:

• Daily winning cap: $1,000 USD equivalent per 24-hour period
• Weekly winning cap: $5,000 USD equivalent per 7-day period
• Monthly winning cap: $10,000 USD equivalent per calendar month
• Annual winning cap: $50,000 USD equivalent per calendar year

Premium accounts enjoy higher limits:

• Daily winning cap: $2,500 USD equivalent
• Weekly winning cap: $10,000 USD equivalent
• Monthly winning cap: $25,000 USD equivalent
• Annual winning cap: $100,000 USD equivalent

Additional limitations and considerations:

• Some regions have specific regulatory caps on prize winnings
• Special tournaments may have their own separate winning limits
• Site credit winnings typically have higher caps than cash prizes
• Once you reach a cap, you can still participate in quizzes but won't be eligible for additional monetary prizes until the period resets
• Verified professional accounts may qualify for custom limit structures

These limits are designed to ensure fair play, prevent potential fraud, and comply with various gaming regulations. You can view your current winning status and remaining capacity in your account dashboard under "My Limits."

If you reach a limit, you'll be notified before entering prize-eligible quizzes. Non-monetary prizes, badges, and ranking achievements are not subject to these limits.

If you're experiencing loading issues with our website, please try these troubleshooting steps in order:

1. Refresh your browser: Press F5 or click the refresh button to reload the page
2. Clear browser cache and cookies:
   • Chrome: Settings > Privacy and security > Clear browsing data
   • Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data
   • Safari: Preferences > Privacy > Manage Website Data > Remove All
   • Edge: Settings > Privacy, search and services > Clear browsing data
3. Try a different browser: If the issue persists, try accessing the site with an alternative browser
4. Check your internet connection: Ensure you have a stable connection by testing other websites
5. Disable browser extensions: Temporarily disable any ad blockers or other extensions that might interfere with our site
6. Update your browser: Make sure you're using the latest version of your preferred browser
7. Try private/incognito mode: This bypasses cached data and extensions
8. Check for system-wide issues: Visit our status page at status.quizwebsite.com to see if we're experiencing known technical difficulties

If these steps don't resolve the issue, please contact our support team with the following information:

• Your device type and operating system
• Browser name and version
• Specific error messages (if any)
• Screenshots showing the problem
• Steps to reproduce the issue

Our technical team will investigate and respond within 24 hours.

To recover or reset your password, follow these steps:

1. Go to the login page and click on "Forgot Password" below the login form
2. Enter the email address associated with your account
3. Click "Reset Password" to request a password reset link
4. Check your email inbox (and spam/junk folders) for a message from our system
5. Click the secure link in the email (valid for 30 minutes)
6. Create a new password following our security requirements:
   • At least 8 characters long
   • Contains uppercase and lowercase letters
   • Includes at least one number
   • Includes at least one special character (!@#$%^&*)
   • Different from your previous 3 passwords
7. Confirm your new password and submit
8. Use your new password to log in

Additional security verification: For accounts with enhanced security or suspicious activity patterns, we may require additional verification such as:

• Answering your security questions
• Entering a verification code sent to your phone
• Confirming recent account activity

If you don't receive the reset email:

• Check all spam/junk folders
• Verify you entered the correct email address
• Wait 5-10 minutes as email delivery may be delayed
• Try requesting another reset link

If you still cannot access your account after these steps, please contact our support team with your username and the email address you used to register.

Quiz lag can significantly impact your performance, especially in time-sensitive competitions. Here are the most common causes and solutions:

Connection-related issues:

• Unstable internet connection: Use a wired connection instead of Wi-Fi when possible
• Bandwidth limitations: Close other applications or devices using your network
• High latency: Connect to a network closer to our servers (our primary servers are located in North America, Europe, and Asia)
• Network congestion: Try participating during off-peak hours

Device-related issues:

• Insufficient RAM: Close unnecessary background applications
• Browser performance: Use Chrome or Firefox for optimal performance
• Hardware acceleration: Enable this in your browser settings
• Device overheating: Ensure proper ventilation for your device
• Too many browser tabs: Close tabs you're not using

Quiz platform optimizations:

• Lower graphics settings: In your account preferences, select "Performance Mode" to reduce animations
• Pre-load quizzes: Enter quiz lobbies 2-3 minutes before start time to allow content to fully load
• Clear site data: In your account settings, use the "Reset Local Data" option
• Disable chat: Turn off live chat during competitive quizzes to reduce data transmission

For optimal quiz performance, we recommend:

• Internet speed of at least 5 Mbps
• Devices manufactured within the last 5 years
• Browsers updated to the latest version
• Ad-blockers disabled on our domain (they can interfere with some functionality)

If you experience persistent lag issues after trying these solutions, please use our diagnostic tool (in Account > Support > Technical Diagnostic) and share the results with our support team.

We take the security and privacy of your personal information extremely seriously. Here's how we protect your data:

Security measures:

• Encryption: All personal data is encrypted both in transit (using TLS 1.3) and at rest (using AES-256)
• Secure authentication: We use industry-standard authentication protocols and offer two-factor authentication
• Regular security audits: Our systems undergo regular penetration testing by third-party security experts
• Server security: Our infrastructure is hosted in SOC 2 compliant data centers with physical and network security measures
• Data minimization: We only collect information necessary for providing our services

Privacy practices:

• No data selling: We never sell your personal information to third parties
• Transparency: Our Privacy Policy clearly details what information we collect and how it's used
• Limited data sharing: We only share your data with trusted service providers who need it to provide specific services (e.g., payment processing)
• Data retention: We only keep your personal information for as long as necessary
• Control over your data: You can access, correct, or delete your personal information at any time

Your account security:

To maximize your account security, we recommend:

• Enabling two-factor authentication in your account settings
• Using a unique, strong password for our platform
• Being cautious of phishing attempts (we'll never ask for your password via email)
• Logging out when using shared or public devices
• Regularly reviewing your account activity for any suspicious actions

If you have specific security concerns or notice suspicious activity on your account, please contact our security team immediately at security@quizwebsite.com.

Mobile devices present unique challenges for quiz participation. Follow these optimization tips for the best experience:

General mobile optimization:

• Use our official mobile app: Our dedicated app (available on iOS and Android) provides better performance than mobile browsers
• Update your OS: Ensure your device has the latest operating system version
• Free up storage space: Maintain at least 1GB of free storage for optimal performance
• Close background apps: Shut down other apps running in the background
• Enable "Do Not Disturb" mode: Prevent notifications from interrupting your quiz

Connection optimization:

• Use WiFi when possible: WiFi typically provides more stable connections than cellular data
• Switch to 5G/4G: If WiFi isn't available, use the fastest cellular connection
• Avoid public/crowded WiFi: These networks often have inconsistent performance
• Position for signal strength: Stay in a location with strong signal indicators

App-specific settings:

• Lower video quality: In app settings, select "Battery Saver" or "Data Saver" mode
• Disable animations: Turn off unnecessary visual effects in the accessibility settings
• Pre-download content: For eligible quizzes, use the "Pre-cache Quiz" feature 10 minutes before starting
• Use portrait orientation: Our interface is optimized for vertical orientation on phones
• Adjust text size: Find a comfortable text size that doesn't require scrolling during questions

Device-specific recommendations:

• iOS devices:
  • Use Safari rather than third-party browsers
  • Enable "Low Power Mode" only if absolutely necessary (it can throttle performance)
• Android devices:
  • Use Chrome or our native app for best results
  • Enable "Force GPU rendering" in developer options for smoother animations

If you're participating in high-stakes competitive quizzes with time-sensitive answers, we strongly recommend using a tablet or computer rather than a smartphone whenever possible.

Our platform is designed to work across a wide range of browsers and devices, but some combinations provide better performance than others.

Supported desktop browsers (recommended):

• Google Chrome: Version 90 or newer
• Mozilla Firefox: Version 88 or newer
• Microsoft Edge: Version 90 or newer (Chromium-based)
• Safari: Version 14 or newer
• Opera: Version 76 or newer

Supported mobile browsers:

• Safari iOS: iOS 14 or newer
• Chrome for Android: Version 90 or newer
• Samsung Internet: Version 14 or newer
• Firefox for Mobile: Version 88 or newer

Mobile apps (preferred for mobile users):

• iOS App: Requires iOS 13.0 or later
• Android App: Requires Android 7.0 (Nougat) or later

Minimum device specifications:

• Desktop/Laptop:
  • Processor: Dual-core 2.0 GHz or better
  • RAM: 4GB minimum (8GB recommended)
  • Display: 1280x720 resolution or higher
  • Internet: 3 Mbps stable connection or better
• Mobile Devices:
  • Models from 2018 or newer recommended
  • RAM: 2GB minimum (3GB+ recommended)
  • Display: 720p resolution or higher
  • Internet: Stable 4G/LTE connection or WiFi

Unsupported or limited support:

• Internet Explorer (all versions)
• Legacy Edge (non-Chromium versions)
• Browsers with JavaScript disabled
• Browsers with cookies disabled
• Screen readers and assistive technologies (partial support only)

We continuously work to improve compatibility with different browsers and devices. If you encounter issues with a specific configuration not listed here, please report it to our support team.

If you encounter bugs, glitches, or other technical issues, please report them through one of these channels:

In-app reporting (recommended):

1. Navigate to "Help & Support" in your account menu
2. Select "Report a Technical Issue"
3. Choose the issue category from the dropdown menu
4. Complete the bug report form with as much detail as possible
5. Submit screenshots or screen recordings if available

Via email:

Send a detailed description to support@quizwebsite.com with the subject line "Bug Report: [Brief description]"

What to include in your report:

• Device information: Type of device, operating system, and version
• Browser details: Browser name and version
• Account information: Your username (never share your password)
• Issue description: Clear explanation of what happened
• Reproduction steps: Exact steps to recreate the issue
• Expected vs. actual behavior: What should have happened vs. what did happen
• Time and date: When the issue occurred
• Error messages: Exact text of any error messages
• Visual evidence: Screenshots or screen recordings

Bug reporting best practices:

• Report issues as soon as possible after encountering them
• One report per issue (don't combine multiple bugs in one report)
• Check if the issue has been reported in our known issues section first
• Be specific and factual rather than general ("Button doesn't work" is less helpful than "Login button doesn't respond when clicked")
• Include the URL where the issue occurred

After reporting:

• You'll receive a confirmation email with a tracking number
• Critical bugs are typically addressed within 24-48 hours
• Non-critical issues may take 3-7 days to resolve
• You can check the status of your report in the "My Support Tickets" section
• Our team may contact you for additional information if needed

We greatly appreciate user-reported bugs as they help us improve the platform for everyone. Users who report significant bugs may receive site credit as a token of appreciation.

While our platform primarily requires an internet connection for full functionality, we do offer some limited offline capabilities:

Offline features (mobile app only):

• Practice quizzes: Pre-downloaded practice quizzes can be accessed offline
• Study materials: Previously accessed learning resources can be available offline
• Draft quiz creation: You can create draft quizzes offline that will sync when reconnected
• Offline statistics: View your previously cached performance metrics

How to enable offline mode:

1. In the mobile app, go to "Settings" > "Offline Mode"
2. Select content categories you want available offline
3. Tap "Download for Offline Use" (requires Wi-Fi connection)
4. Wait for the download to complete (size varies from 50MB to 500MB depending on selected content)

Limitations of offline mode:

• Competitive and multiplayer quizzes require an active internet connection
• Prize-eligible quizzes cannot be played offline
• Leaderboards and social features are unavailable
• Content is limited to what was previously downloaded
• Your offline activity will sync when you reconnect
• Offline content expires after 30 days and needs refreshing

Reconnection behavior:

When you regain internet connection after using offline mode:

• Your progress and scores will upload automatically
• New content will download if auto-sync is enabled
• You'll receive any pending notifications
• System will check for app updates

Storage considerations:

• Basic offline package: Approximately 50MB
• Standard subject package: 100-200MB per subject
• Complete offline library: Up to 2GB
• You can manage offline storage in "Settings" > "Storage"

Note that the web browser version of our platform does not currently support offline functionality. This feature is exclusive to our mobile applications, with more robust offline capabilities planned for future updates.